About Us

1. Brand & Vision
At Sweet & Cozy Furniture, our mission is to provide American households with comfortable and versatile furnishing solutions for both indoor and outdoor spaces. We are committed to delivering products that meet rigorous U.S. quality standards, combining style, durability, and functionality.

2. Shipping & Delivery

  • Logistics Partners: All orders are shipped from our U.S. warehouses in partnership with USPS, FedEx, and UPS to ensure fast and reliable delivery.

  • Protection for Large Items: Furniture such as sofas and dining tables undergo stability checks before shipment and are packaged with shock-resistant and moisture-proof materials.

  • Real-Time Tracking: Every order is assigned a unique tracking number, allowing you to monitor your delivery status at any time.

3. Pricing & Transparency

  • Transparent Pricing: All listed prices are displayed in USD and do not include sales tax. Applicable sales tax is calculated at checkout based on your delivery address and local tax laws.

  • Clear Final Amount: The final total, including any applicable tax and shipping charges, is displayed at checkout before payment. There are no additional charges upon delivery beyond what is shown at checkout.

  • Transparent Information: We provide complete order tracking and clear pricing to ensure a trustworthy shopping experience.

4. Service & Support

  • Customer Support: Our team is available in English with a commitment to responding within 24 hours.

  • Return Policy: We offer 30 days from the date of delivery for returns or exchanges, in compliance with U.S. consumer protection standards. We're here to assist you before, during, and after your purchase.

  • Contact Methods: Reach us via email or phone for personalized assistance.

5. Data & Security

  • Information Protection: We strictly adhere to U.S. privacy regulations (including CCPA compliance). All personal and payment data is secured with TLS encryption.

  • Payment Security: Transactions are processed through PCI-DSS compliant platforms, and we do not store your banking information.

  • Cookie Usage: A cookie banner is displayed on your first visit; collected data is used solely for order processing and is never shared without your consent.

6. Core Values

  • Furniture Quality: Every product meets U.S. standards for comfort, durability, and design—from garden furniture and living room sofas to dining tables, kitchen essentials, and office furniture.

  • Shopping Experience: We strive to offer a seamless, secure, and enjoyable shopping journey across all categories.

7. Contact Us

  • Company: Sweet & Cozy Furniture Inc

  • Shop Name: Sweet & Cozy Furniture

  • Address: 719 Nogales St, City of Industry, CA 91748, United States

  • Phone: +1 626-559-0773

  • Email: info@sweetcozyfurniture.com

  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, CT)

  • Languages Supported: English

Thank you for trusting Sweet & Cozy Furniture. We look forward to bringing comfort and inspiration to your living and workspaces.