About Us

1. Brand & Vision
At Sweet & Cozy Furniture, our mission is to provide American households with comfortable and versatile furnishing solutions for both indoor and outdoor spaces. We are committed to delivering products that meet rigorous U.S. quality standards, combining style, durability, and functionality.

2. Shipping & Delivery

  • Logistics Partners: All orders are shipped from our U.S. warehouses in partnership with DHL, FedEx, and UPS to ensure fast and reliable delivery.

  • Protection for Large Items: Furniture such as sofas and dining tables undergo stability checks before shipment and are packaged with shock-resistant and moisture-proof materials.

  • Real-Time Tracking: Every order is assigned a unique tracking number, allowing you to monitor your delivery status at any time.

3. Pricing & Transparency

  • All-Inclusive Pricing: All listed prices are final and include applicable U.S. sales tax—no hidden fees or surprises at checkout.

  • Clear Final Amount: The amount you pay at checkout is the total cost of your order, with no additional charges upon delivery.

  • Transparent Information: We provide complete order tracking and clear pricing to ensure a trustworthy shopping experience.

4. Service & Support

  • Customer Support: Our team is available in English (and French upon request) with a commitment to responding within 24 hours.

  • Return Policy: We offer 30 days from the date of delivery for returns or exchanges, in compliance with U.S. consumer protection standards. We’re here to assist you before, during, and after your purchase.

  • Contact Methods: Reach us via email or phone for personalized assistance.

5. Data & Security

  • Information Protection: We strictly adhere to U.S. privacy regulations (including CCPA compliance). All personal and payment data is secured with TLS encryption.

  • Payment Security: Transactions are processed through PCI-DSS compliant platforms, and we do not store your banking information.

  • Cookie Usage: A cookie banner is displayed on your first visit; collected data is used solely for order processing and is never shared without your consent.

6. Core Values

  • Furniture Quality: Every product meets U.S. standards for comfort, durability, and design—from garden furniture and living room sofas to dining tables, kitchen essentials, and office furniture.

  • Shopping Experience: We strive to offer a seamless, secure, and enjoyable shopping journey across all categories.

7. Contact Us

  • Company: Sweet & Cozy Furniture Inc

  • Shop Name: Sweet & Cozy Furniture

  • Address: 719 Nogales St, City of Industry, CA 91748, United States

  • Phone: +1 626-559-0773

  • Email: info@sweetcozyfurniture.com

  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Standard Time, CST)

  • Languages Supported: English, French

Thank you for trusting Sweet & Cozy Furniture. We look forward to bringing comfort and inspiration to your living and workspaces.